I count first, fix the process, then automate it so the fix keeps working. Today I run product and operations at SimpleBiz in Torrance.
Revature, Full Stack Software Engineer, 2022
Celtic Property Management Group, Assistant Property Manager, Chandler, AZ, 2020 to 2021
Onerent, Mobile Assistant Property Manager, Los Angeles, CA, 2018 to 2019
SQL, Power BI, Advanced Excel, KPI dashboards
Power Automate, Python, Playwright, browser extensions
Product launches, customer interviews, A/B testing with VWO (Wingify)
Process improvement, chargebacks and payments, training and onboarding, vendor management
When SimpleBiz thought it had a phone problem, I counted every call and every miss by hand. The phones were fine. The reports had been misread.
When Amazon delivery partners kept losing vans to surprise maintenance holds, I asked the owners why. One spreadsheet kept getting lost in their inbox.
SimpleBiz refunded every customer who disputed a charge. I started a chargeback program to fight them, and the chargeback rate fell from 12.3% to 1.2%.
Staff typed every order into state websites by hand. I built automation that now files about 1,000 a week, so the fix keeps working without more people.
things your posting asks for, and what I've done for each one.